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Need to contact us? Please check our FAQs first to see if you can find your answer.
FAQs
Usually, orders get shipped in 1-7 business days. During busy periods (like new product drops or holidays) our processing times do increase.
If you paid for tracked shipping at checkout, please refer to your tracking email to see the whereabouts of your order. You can also find tracking through your order confirmation email by clicking the "View your order" button.
UK orders take 2-10 days to arrive and orders outside of the UK regularly take 2-4 weeks to arrive (sometimes a little longer.) This is unfortunately out of out control but if it's been longer than the times listed here, please get in touch!
Estimated preorder shipping dates are listed on their product page. If you have a preorder item within your order, all items will be shipped together once they are all in hand. You can find updates on preorders by clicking here
To cancel or return an order, please contact us at hello@bluelyboo.com with your order number.
If your order hasn't shipped yet, we can cancel it for a full refund. If you change your mind about an order after it has been shipped, you will need to return all the items at your own expense. Once we have recieved them back in the same condition they were sent in, we will then issue a refund for the products minus shipping.
Orders that do not contain preorders are usually shipped within 1-7 days so if you would like to cancel, it's better to let us know as soon as possible!
Please contact us at hello@bluelyboo.com so we can help you!
If any of the items in your order are incorrect or damaged, you will either receive a refund or replacement for them. We will cover all postage and packaging fees for incorrect or faulty items which need returning.
Please be aware that seconds graded items are advertised as defected and, therefore, cannot be refunded due to being faulty.
Yes! The best way to add to a current order is to make another order with the extra products you want then send us an email at hello@bluelyboo.com so we combine your open orders for you and refund the shipping on one of them. We can only do this if your original order hasn't shipped yet.
Destinations
Here are all the countries we currently ship to:
UK - All areas (we are based here!)
Europe - Belgium, Cyprus, Denmark, France, Germany, Greenland, Hungary, Iceland, Italy, Malta, Netherlands, Slovenia, Switzerland, Croatia, Czechia, Estonia, Latvia
Rest of World - Australia, Brazil, Canada, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, United States of America
If you don't see your country on the list, we can't currently ship there. This may be due to new packaging laws and fees, customs reasons or tracking limitations in the postal service we use.
Prices
Your postage price at checkout will depend on your location, order weight and current exchange rates but here are some estimated shipping prices in GBP:
UK
Books & Dust Jackets: £3.50 │ Other Items: £2.70
Europe
Books: £11 │ Other Items: £8.50
Rest of World
Books: £16 │ Other Items: £8.50
Please also be aware that your country may charge customs duty and/or taxes on arrival which vary depending on where you live.
We collect taxes on orders under £135 from EU customers on this website. You won't need to pay them on delivery.
I know what you're thinking and, yes, I do plan to finish the dust jackets for the ACOTAR series.
And, yes, I will be doing SJM's other books too.
And the rest of the Fourth Wing series.
I have got you.
However, I'm not sure about books with sprayed edges yet. I'm looking into it but it's difficult to find stock and time for all of these series. I want to, and if I am able to confirm I am doing books, it will be announced on my social media.
I also have a very long list of other books I want to design merch for. I'm currently trying to get licenses, finish artwork and collect funding for these projects. If you're wondering if I'm doing a product for a book series, the answer is probably "I'm trying to".
Please get in touch with me at jade@bluelyboo.com and tell me your idea!
CONTACT
Can't find your answer in our FAQs?
Contact us at:
ABOUT US
I'm Jade! I'm the artist behind every product and illustration at Bluelyboo. I'm the one you speak to on social media, the one who buys in the products and the one who spends hours redoing this website every other month because I've become bored of it. After years of switching careers, I downloaded Procreate in 2019 with the goal to learn to draw so I could become a tattoo artist (I would make a terrible tattoo artist, I press the undo button far too much.) One day, I uploaded a drawing of a mermaid to Instagram and someone asked me if they could buy it as a sticker. And that's where all this started.
That very handsome man sitting next to me is my husband, Kurt. He packs your orders and drives down to the post office every morning to drop off his bag of mail. He's also Chief Lunch Maker, Heavy Box Manager and Office Joker (or at least he thinks he is.) He left his engineering career behind in 2023 to support my dreams and since then, he has received Team Member of the Month every month.
And then there's my mum, Jackie. She spends her days answering your emails, dreaming of Disneyworld and texting me the word "Hello." She's a "You look lovely in everything" and "I've cut the crusts off your sandwich for you, my 31 year old daughter" kind of mum who has proudly been my number one fan since I first started drawing. The only person on this planet to never question my ability to succeed. Not even once. Not even when my art was so bad it would have been completely warranted. And she also makes England's best yorkshire puddings.
Together we run Bluelyboo and spend all our profits spoiling our two wonderful children (Mum's grandkids) by taking them to theme parks and filling every corner of our house with Frozen and Minecraft toys.